Refund Policy

Last updated: 8 October 2026

Our services are offered exclusively to businesses (see our Terms of Service). Please read this policy before placing an order.

No refund after the order confirmation

As soon as your payment has gone through, you receive our order confirmation by email and we start setting up your menu. Once the order confirmation has been sent, payments are not refunded. This applies to all plans, add-ons, Smart Discovery and plan upgrades.

Try first with Smart Discovery

If you are not sure yet, you can test our service first with Smart Discovery for €2.99 (7 days). If you then switch to a yearly plan, the amount paid for Smart Discovery is credited.

Cancellation

Yearly plans can be cancelled at any time with effect from the end of the current plan year, simply by email to info@smartmenusolutions.com. Until then your menu stays online; payments already made are not refunded pro rata.

Upgrades

When you upgrade to a higher plan, you only pay the prorated price difference for the rest of the current plan year. This amount is not refunded either.

Technical issues

If a technical issue caused by Smart Menu Solutions prevents the service from working as agreed and we cannot resolve it, we may offer a partial or full refund at our discretion.

Contact

For refund requests or questions, please contact us at:

Smart Menu Solutions
Email: info@smartmenusolutions.com