Terms of Service

Effective date: 8 October 2026

Services

Smart Menu Solutions provides digital QR menu design, setup and support services as described in the selected order package.

Business customers only

Our services are offered exclusively to businesses (for example restaurants, bars, cafés, hotels and food trucks), not to consumers. By placing an order you confirm that you are acting in the course of your business or profession.

Customer responsibilities

You are responsible for providing accurate business information, menu content, prices, branding assets and permissions for submitted materials.

Payment and delivery

Prices, included features and delivery expectations are shown with each package. Work begins after the order and required materials are received.

Term, renewal and cancellation

Smart Start, Smart Pro and Smart Premium run for one year and renew automatically for another year; booked add-ons run with the plan. We remind you by email 30 days before a plan renews. You can cancel at any time with effect from the end of the current year, simply by email to info@smartmenusolutions.com. Until then your menu stays online; payments already made are not refunded pro rata. If a renewal payment fails, we send you a payment link; after 7 days without payment, the menu is taken offline.

Upgrades

You can upgrade to a higher plan at any time during the plan year. The price difference for the rest of the current plan year is calculated pro rata and charged immediately to the payment method saved with your subscription. Your renewal date stays the same; from then on the yearly price of the new plan applies. If the payment fails, your previous plan stays in place.

Refunds

Once the order confirmation has been sent, payments are not refunded – this applies to plans, add-ons, Smart Discovery and upgrades. Details are in our Refund Policy.

Smart Discovery

Smart Discovery is a one-off purchase for 7 days, not a subscription: it does not renew automatically and nothing more is charged afterwards. The 7 days start once you have received your QR code. After that, the menu is taken offline unless you upgrade to a yearly plan. When you upgrade, the amount paid for Smart Discovery is credited.

Intellectual property

You retain rights to materials you provide. Smart Menu Solutions retains rights to its platform, templates and underlying implementation.

Data processing on behalf of the customer (Art. 28 GDPR)

When your guests use your QR menu and the add-ons Smart WeeklyReport™ or Smart ServiceHub™, we process personal data of your guests and staff on your behalf. You are the controller for this data and we are your processor. This section forms the data processing agreement between us under Art. 28 GDPR.

• Subject, purpose and duration: providing your public menu, counting anonymous menu visits, and receiving, routing and displaying guest orders on your staff screens – for the duration of our contract.
• Types of data and data subjects: guests (order contents, quantities and notes, table, random session code, technical connection data) and your staff (settings stored on their devices and, if push notifications are switched on, the device’s push address and keys). Visit statistics are anonymous.
• Instructions: we process the data only as described in these terms and according to the settings you choose, unless required otherwise by law. We will tell you if we believe an instruction is unlawful.
• Confidentiality and security: only persons bound to confidentiality have access. We protect the data with appropriate technical and organisational measures, including encrypted connections, restricted administrator access with two-factor authentication and long random secret codes for staff and table links.
• Sub-processors: you authorise us to use Supabase, Inc. (database and server functions), GitHub, Inc. (hosting) and, for the optional staff push notifications, the push services of the browser and operating system providers, which only receive end-to-end encrypted content. We will inform you in advance of any new sub-processor; you may object for important reasons. Transfers outside the EU are based on the EU-U.S. Data Privacy Framework or the EU Standard Contractual Clauses.
• Support: we help you respond to requests from data subjects and to meet your obligations regarding security, data breaches and data protection impact assessments. We notify you without undue delay if we become aware of a personal data breach affecting your data.
• End of the contract: we delete your guests’ order data after the contract ends, unless the law requires us to keep it. On request we give you an export beforehand.
• Proof and audits: we provide the information you need to demonstrate compliance and allow reasonable checks on request.
• Your part: you inform your guests about the processing (for example by referring to our Privacy Policy) and make sure you only use the services in a lawful way.

Contact

Questions about these terms can be sent to info@smartmenusolutions.com.